I asked for this in writing in an email that never came. The first person didn’t know I could re-open and account and said I had to wait 30 days for a check for the amount that was kicked back. I’ve called three days in a row now to try and avoid having to do that. I got an email saying I needed to provide a written statement from my bank, into why the transaction was sent back and a list of other identification items in order to re-open my account. I closed my account to quickly after I requested all my funds be transferred out, and so my bank kicked them back to Chime, who had already closed my account. NEVER.Ĭhime has some of the worst customer experience, and that’s compared to notoriously bad companies like Bank of America. Do not trust them with your money!! 8 years I’ve done the same transaction with my regular bank and I’ve never had this issue. I have no idea what happened, I’m getting no explanation and I’m in the process of seeking an attorney! This bank takes people’s money and suspends accounts for no reason and provides no explanation. I’m now feeling like my money is being stolen and we’re being defrauded! They have over $2k frozen that we can’t get an answer as to why! I’m so upset I could cry. Me thinking it’s just some kind of misunderstanding I sent in the necessary documents and still no answer. I’m like REALLY? Can someone tell me what is happening? Nothing. The only explanation I was given is that something (that something could never be fully explained) was falling outside of their banking terms? They asked for a bunch of other info (License, SS cards, Utility Bill) to unsuspend the account. We had access to the funds in the account for over 2 weeks after the fact.Then, I try to log in to check the balance and pay a bill.account suspended. They started asking for proof of refund which we sent. Decided to have our refund deposited into it. This was the first time I opened an account at a bank I could not physically attend. Need help using Chime? Try their Help Center now! NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Chime Financial, Inc. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved. You can try any of the methods below to contact Chime – Mobile Banking. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Listed below are our top recommendations on how to get in contact with Chime – Mobile Banking. Chime – Mobile Banking Contact Information

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